Privacy Policy

We collect information you provide directly to us and information collected automatically when you use our site. This may include:

• Contact details such as your name, email address, phone number, and mailing address.
• Information you submit through our forms — property inquiries, contact messages, showing or appointment requests, and rental applications.
• Details you choose to share, such as desired move-in date, budget, the type of service you are interested in, and property preferences.
• Messages and content you send us through forms, our AI assistant, email, or SMS.
• Technical and usage data such as IP address, browser type, device information, pages viewed, and referring pages.

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Schedule and confirm appointments, showings, and follow-ups.
• Process rental applications and communicate about their status.
• Send transactional and service-related messages by email and, with your consent, SMS.
• Operate, maintain, secure, and improve our website and services.
• Comply with our legal, tax, and regulatory obligations.

When you submit a property inquiry or request information about a listing, we use your contact details and the details of your inquiry to respond, schedule appointments, and provide updates relevant to your request.

When you submit a contact form, we collect the information you provide (such as your name, email, phone number, and message) in order to respond to your request and follow up with you about our properties and services.

If you begin or submit a rental application, we collect the application information you provide to evaluate your interest, communicate with you, and process your request. This information is used for leasing purposes and shared only with service providers and parties necessary to process your application.

When you request an appointment or a property showing, we use your contact details to schedule, confirm, remind, and follow up with you about the appointment. Appointment reminders and confirmations may be sent by email or, if you have opted in, by SMS.

Our website offers an AI assistant to help answer questions and connect you with our team. Conversations with the assistant may be processed and stored to answer your questions, route your request, and improve the quality of our responses. Please do not share sensitive personal information in the chat. Information you provide to the assistant is handled in accordance with this Privacy Policy.

We may send you transactional and service-related emails, such as responses to your inquiries, appointment confirmations, application updates, and customer service messages. You may opt out of non-essential emails at any time using the unsubscribe link or by contacting us.

If you provide your mobile number and opt in, we may send you SMS text messages from Rosalia Group regarding your property inquiries, appointments, leasing updates, rental applications, and related customer service communications. SMS consent is optional and is never a condition of purchasing or renting a property.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.

Mobile information will not be sold or shared with third parties for promotional or marketing purposes.

For details about our SMS program, including message types and consent, see our Terms & Conditions.

We use cookies and similar technologies to operate our site, remember your preferences, maintain your session, and understand how our site is used. We use privacy-respecting analytics to measure traffic and improve our pages; analytics data is aggregated and is not used to sell your personal information. You can control or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.

We share information with trusted service providers that help us operate our business — for example, website hosting, analytics, email delivery, SMS delivery (our messaging provider), leasing and application processing, scheduling, and customer relationship tools. These providers may access personal information only to perform services on our behalf and are obligated to protect it.

Mobile information will not be sold or shared with third parties for promotional or marketing purposes. No mobile information is shared with third parties or affiliates for their own marketing or promotional purposes.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, to comply with our legal, tax, and regulatory obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain communications. You can opt out of SMS at any time by replying STOP, and opt out of non-essential email using the unsubscribe link. To exercise any of these rights, contact us using the details below.

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page, and your continued use of our site after an update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

• Rosalia Group
• Email: inquiries@rosaliagroup.com
• Phone: +1 (551) 600-7027

• 1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
• 2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
• 3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at inquiries@rosaliagroup.com.
• 4. Carriers are not liable for delayed or undelivered messages.
• 5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• 6. If you have any questions regarding privacy, please read our privacy policy: https://rosaliagroup.com/privacy-policy